Return Policy
At Case Senpai™, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help! Please review our return policy below.
1. Return Eligibility
You can return most items within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Certain conditions apply:
- We do not accept returns if you find the product elsewhere for a lower price.
- We do not accept returns if you change your mind after receiving the order or no longer have use for the product.
- Items that are damaged, altered, or show signs of use cannot be returned.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team with your order number and reason for the return.
- Our team will provide instructions on how to send the item back.
- Ship the item back to us, ensuring it is securely packaged.
3. Shipping Costs
You are responsible for the return shipping costs unless the item is defective or we made an error with your order. In such cases, we will cover the return shipping costs.
4. Exchanges
If you need to exchange an item for a different size or color, please contact us to arrange the exchange. Depending on stock availability, we will send you a replacement item once we receive the original item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 30 days of receiving your order. We will provide a full refund or replacement for damaged or defective products, along with instructions for returning the item at no cost to you.
6. International Returns
For international orders, customers are responsible for the cost of return shipping. Please be aware that customs duties and taxes may apply to the returned items.